ABSTRACT

The aim of the present study was to determine the job satisfaction level of emergency medical services (EMS) professionals and factors affecting job satisfaction.

The study included 781 EMS professionals in Ankara, Turkey and was conducted from September 2018 to November 2018. A semi-structured questionnaire including socio-demographic data and Minnesota Job Satisfaction Scale was used in the study.

The mean score of internal satisfaction of the participants was 3.4±0.6, whereas the mean score of external satisfaction was 2.9±0.7, and the overall mean score was 3.2±0.6. There was a significant difference between gender and external satisfaction scale score (p<0.05). External and general satisfaction scores of female employees were significantly lower than those of male employees.

External satisfaction level of EMS professionals is low. Problems related to access to management, participation in management, career opportunities, wages, security, being appreciated, and prevention of violence negatively affect job satisfaction.